Terms of Service

Last updated: February 15, 2026.

1. Introduction

These Terms of Service (Terms) apply to your use of the Balé Sampan website. Balé Sampan is based in Gili Trawangan, Indonesia.

By accessing or using this website, you agree to these Terms. If you do not agree, please do not use the website.

2. Use of the website

This website is provided for general information about our hotel, restaurant, activities, contact channels, and booking options.

You agree not to misuse the website, including by:

  • attempting unauthorized access, hacking, or disrupting the site;
  • automated abuse, excessive scraping, or malicious traffic;
  • using the site for unlawful purposes.

We do not guarantee uninterrupted, error-free, or always-available access to the website.

3. Bookings and inquiries

The website allows you to contact us and to connect to booking channels (including external booking links and WhatsApp contact).

If you make or complete a booking through a third-party service, that provider's terms and policies apply to that booking.

If booking is discussed through WhatsApp, email, or inquiry channels, availability is not guaranteed until we confirm your booking.

4. Prices and availability

Prices, room availability, menu items, activity details, and other information may change without notice.

Any pricing shown on or linked from the website is indicative unless and until a booking is confirmed through the relevant booking channel.

Where currency is shown by a booking provider (for example, IDR), final charges and conversion outcomes depend on that channel's terms.

5. Cancellations and refunds

Cancellation and refund terms depend on the booking channel used and will be communicated during booking or confirmation.

If your reservation is made through a third-party booking platform, that platform's cancellation and refund policy applies.

6. House rules and guest conduct

Guests are expected to respect staff, other guests, and property facilities.

You are responsible for loss or damage caused by your actions or by persons included in your booking, subject to applicable law.

All guests must comply with applicable local laws and regulations in Indonesia.

7. Restaurant and activities information

Restaurant details, menus, opening hours, and activity-related information may change.

If you have allergies, dietary restrictions, or medical concerns, please inform our team directly before ordering or participating in activities. We cannot guarantee complete suitability for every dietary or health condition.

8. Intellectual property

Unless otherwise stated, website content (including text, images, branding, and layout) is owned by Balé Sampan or used with permission.

You may browse and use this website for personal, non-commercial purposes. You may not copy, distribute, modify, or reuse content without prior written permission.

9. Third-party links and services

The website includes links to third-party services and platforms, including booking channels, map services, WhatsApp, and social media.

We are not responsible for third-party websites, their content, or their services. Your use of those services is subject to their own terms and privacy policies.

10. Disclaimers

Website information is provided on an "as is" and "as available" basis, to the extent permitted by law.

We do not make warranties of any kind, express or implied, regarding website accuracy, completeness, reliability, or fitness for a particular purpose.

11. Limitation of liability

To the extent permitted by law, Balé Sampan will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of this website.

Where liability cannot be excluded, our total liability for claims related to this website will be limited to the amount you paid directly to us (if any) for the relevant service.

12. Indemnity

You agree to indemnify and hold Balé Sampan harmless from claims, losses, liabilities, and expenses arising from your misuse of the website or your breach of these Terms.

13. Privacy

Please review our Privacy Policy to understand how we handle personal data.

Privacy Policy

14. Changes to these terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised "Last updated" date. Continued use of the website after an update means you accept the revised Terms.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Indonesia.

Any dispute arising out of or related to these Terms will be subject to the jurisdiction of the courts in Indonesia.

16. Contact

These terms are provided for general information and may not constitute legal advice.